Are adjusters purposely delaying their responses?
Here’s a brief overview: A national chain car repair shop ruined my engine during an oil change. After two months, their insurance finally settled. However, the dealership replacing the engine discovered additional damage, which means we need to submit a supplement claim. Unfortunately, the adjuster has been taking an increasingly long time to respond to my emails. For instance, it took her an entire week just to answer a simple question about where to send the supplement. Is she intentionally dragging this out, or is she simply overwhelmed?
It’s definitely frustrating when responses from an adjuster take longer than expected, especially in situations like yours where you’re already dealing with the stress of a damaged vehicle. While it’s hard to say for certain whether the adjuster is intentionally slowing down the process, it’s possible that she is managing a heavy caseload or is simply overwhelmed with other claims.
Insurance adjusters often have multiple claims to handle at once, which can lead to delays in communication. However, if you feel that the response time is excessively long or impacting your ability to address your vehicle issues, it may be helpful to follow up directly, possibly by phone, to expedite the process. Additionally, you could ask to speak to a supervisor if needed. Remember, it’s your right to seek timely updates on your claim. Good luck!