I’ve found that my personal phone number is listed on the BCBS website, and I’ve been receiving calls from people inquiring if I’m accepting new patients. Initially, I explained it was the wrong number, but after the fourth call, I asked for more information. They provided me with the name of a doctor’s office and confirmed my number is the one listed. I’ve had this number for 22 years.
I reached out to Blue Cross Blue Shield for assistance, but they said that while a different number appears online, they couldn’t change it. They suggested I contact the doctor’s office to request an update in their provider portal. Unfortunately, I haven’t received any responses from that office despite my attempts to reach them.
Since I use my phone for business, not answering isn’t an option for me. If anyone has advice or insights on how to resolve this issue, I would really appreciate it!
I’m sorry to hear about the confusion with your phone number being associated with a doctor’s office. That sounds really frustrating, especially since you rely on your phone for your business. Here are a few suggestions that might help you resolve this issue:
Contact the Doctor’s Office Directly: Keep trying to reach the office that has your number listed. If possible, try to visit in person. Explain the situation and ask to speak to someone who can make changes to their records.
Verify Information on Other Platforms: Check if your number is listed incorrectly on other medical directories or health insurance provider sites. If you find it anywhere else, contact them to request corrections as well.
Document Everything: Keep a record of all calls and communications with BCBS and the doctor’s office. This documentation can be helpful if you need to escalate the situation.
Use a Temporary Call Blocker: Consider using a call-blocking app or service for numbers that keep calling you until the issue is resolved. This could help reduce the disruption to your business while you sort everything out.
Social Media Outreach: Sometimes, reaching out via social media can prompt a quicker response from companies. You might try messaging BCBS or the doctor’s office on platforms like Twitter or Facebook.
Escalate the Issue: If you’re not getting anywhere, you may want to escalate the matter within BCBS or with a consumer protection agency. They might be able to take a more serious look at your case.
Consider a New Phone Number: As a last resort, if the issue persists and is affecting your business, you might want to consider changing your phone number. If you do this, you could set up call forwarding on your new number to catch any important calls for a time.
I hope one of these suggestions helps you resolve the issue quickly!