I’ve already submitted my wage verification to Progressive, but they keep reaching out to my employer for more details, which feels a bit off. I sustained three fractures in my hip from a pedestrian vs vehicle accident, and I’m currently working with an attorney who’s in contact with Progressive, the insurance for the driver. They requested information about my employment for wage verification since I have two jobs—one that I do from home and another that is more physically demanding. Thanks to pain medication, I was able to return to my work-from-home position fairly quickly. My employer completed the necessary paperwork, which I forwarded to my attorney, who then sent it to Progressive. Despite that, Progressive has now called my work-from-home job to speak with my employer. What more do they need to verify? Is this a common practice?
Progressive already has my wage verification, but keeps calling my employer for more information? I don’t know why but it sounds sus.
It sounds like you’re going through a really challenging situation, and it’s understandable to feel frustrated with Progressive’s process. Insurance companies often have specific protocols they follow when handling claims, which can sometimes involve reaching out multiple times for verification or additional information.
Even though your employer has already provided the necessary paperwork, Progressive might be trying to confirm details, clarify inconsistencies, or just ensure they have the most accurate understanding of your situation. This can sometimes come off as excessive, especially when you feel like you’ve already provided what they need.
It’s a good idea to stay in close communication with your attorney about what’s happening. They can help advocate for you and may be able to provide insight into why Progressive is requesting more information. If it feels like the calls are becoming too frequent or intrusive, let your attorney know — they can help you set boundaries as needed. Overall, while the situation is frustrating, it may just be part of the process.