Has anyone here had experience with State Farm regarding personal property inventory payouts after a claim?
I submitted my claim three weeks ago, but they haven’t started processing my inventory yet. How long should I expect it to take?
I experienced a house fire late last year and submitted my inventory in early February, which includes around 900 items. They’ve already confirmed my coverage, and everything in the house is a total loss. I received half of my contents payout upfront and was instructed to itemize for the remaining half. However, I’ve been given inconsistent information: I’ve heard it could take a week, be done by the end of the week, that 15 business days is the norm, and even that there isn’t a specific timeframe at all. Every time I call, the information seems to change.
I’m really sorry to hear about your situation—it must be incredibly stressful dealing with a house fire and the claims process. While I can’t give you a specific timeframe since experiences can vary, it sounds like you’ve already been very patient. It’s not unusual for claims involving a large number of items, like yours, to take longer than expected, especially when they require detailed itemization.
If you’re getting conflicting information from different representatives, it might be helpful to ask to speak with a claims supervisor or someone higher up who can provide clearer, more consistent answers. Additionally, keeping a record of your communication with them (dates, names, and what was discussed) could be beneficial.
In the meantime, consider reaching out to your state’s insurance department or a consumer advocate for additional assistance. They can sometimes help expedite claims that seem to be stuck. I hope your situation gets resolved soon!