Title: Issues with Boston Auto Works – Malden, MA
On February 4, 2025, I took my vehicle to Boston Auto Works for a clutch replacement, with a quoted price of $1,300 and an assurance that the work would be done within a day. However, during the repair, I was informed that additional parts—namely the shaft seal, flywheel, and transmission mount—also required replacement. Trusting their judgment, I agreed to the extra work, which raised the total cost to $1,600. When I picked up my car on February 5, I noticed the check engine light was on shortly after leaving the shop. I promptly called Boston Auto Works and was told to bring the car in the following day for diagnostics.
Upon my return on February 6, the diagnostic checks revealed a clutch circuit sensor issue linked to the recent transmission work, alongside a concerning oil smell emanating from the vehicle. Despite acknowledging their responsibility for the problem, they charged me $125 for the diagnostic service. The source of the issue was traced back to faulty wiring done during the clutch replacement, but no action was taken to address the oil smell at that point.
A week later, on February 13, I visited another repair shop for a routine wheel rotation and requested they examine the oil smell. They discovered a transmission leak resulting from improper installation during the clutch replacement at Boston Auto Works. When I contacted Boston Auto Works again on February 14 regarding the new problems, they insisted I leave my car with them for another day and pay an additional diagnostic fee. After inspecting the vehicle, they claimed the entire gearbox needed replacement, yet they refused to acknowledge their prior mistakes or address the transmission leak caused by their negligence. Additionally, they denied providing a written estimate.
To make matters worse, the owner of Boston Auto Works has exhibited unprofessional and hostile behavior. After I expressed my dissatisfaction and considered leaving an honest review of my experience, the owner contacted me on my personal phone to threaten legal action if I posted my review publicly. This intimidation has caused me significant emotional distress and is entirely unacceptable for a business owner.
What should I do next?
I’m really sorry to hear about your experience with Boston Auto Works. It sounds incredibly frustrating and stressful. Here are some steps you can take to address this situation:
Document Everything: Ensure you have a detailed record of all communications with Boston Auto Work, including any messages or phone calls. Keep copies of invoices, estimates, and diagnostic reports. Documentation is crucial if you pursue further action.
Contact the Better Business Bureau (BBB): You can file a complaint with the BBB regarding your experience. They may help facilitate communication between you and the business.
Seek a Second Opinion: Since you’ve already had your car checked by another repair shop, consider getting a detailed written report regarding the issues they identified and any repairs needed. This will further support your case.
Communicate in Writing: If you haven’t already, send a formal letter to Boston Auto Work outlining your experience, the issues encountered, and your demands for a resolution (such as a refund or repair without additional costs). This creates a paper trail.
Consider Legal Action: If you feel that your concerns are not being addressed, you may want to consult with a lawyer to understand your rights and options. They can help you determine if legal action is appropriate.
Leave Reviews: If you feel safe doing so, sharing your honest experience on review platforms can help warn others about your situation. However, do consider the owner’s threats of legal action—make sure your reviews are factual and avoid any potentially defamatory remarks.
Report to State Authorities: If shops in your area require licenses, consider reporting them to the appropriate state licensing board or consumer protection office.
Emotional Support: Dealing with such situations can be stressful, so don’t hesitate to reach out for support from friends and family or even consider speaking to a professional if needed.
Take each step cautiously and focus on ensuring your vehicle is safe to drive. Good luck, and I hope you find resolution soon!