Subject: Collision Center Changed Repair Plan Without My Knowledge – Is This Legal?
Hi everyone,
I wanted to share my experience and seek some advice about a situation involving an in-network collision center after my new car was damaged in a collision in January, where the other party was at fault.
Initially, the collision center provided me with a repair estimate stating that all parts would be replaced with OEM parts. I was fine with this and signed off on the plan.
However, a month later, I received a call informing me that my car was ready for pickup. Once I got home and reviewed the bill, I discovered that all the promised OEM parts had been replaced with aftermarket, used, or lower quality parts.
I called the collision center to ask why I hadn’t been informed about this change beforehand. They explained that they contacted the insurance company with the original estimate, which was rejected, leading them to alter the repair plan without notifying me. They also claimed that despite the paperwork indicating aftermarket parts, they still ordered OEM parts for my vehicle and would provide an invoice proving this.
Is this something I should be thankful for?
While I understand the use of aftermarket parts can be legitimate, I feel it was improper that they did not notify me of the changes before proceeding. Additionally, I noticed that my right front fender was replaced with an aftermarket part, and my front door was reportedly repaired, even though the car was only damaged at the front bumper after a low-speed collision. The headlamp, which was misaligned, wasn’t actually damaged.
Here’s a list of the parts that were changed:
1. Front bumper
2. Lower grille
3. Right headlamp
4. Right fender
5. Washer reservoir
6. Right front door belt molding
7. Impact bar
8. Upper and lower absorbers
9. Outer molding
Moreover, I encountered several issues post-repair, such as missing fluids that were charged for, an unpolished spot on the bumper, a molding belt that came loose, and noise at speeds over 40 mph. I even discovered a small scratch after their third attempt to remedy the situation.
Now, I’ve started to review everything and have found that many of the parts appear to be aftermarket, contrary to what I was originally told.
I have a few questions:
1. Did they replace unnecessary parts, given the actual damage to my vehicle?
2. Should I take my car to a dealership for an inspection to verify if OEM parts were used?
3. What steps can I take to protect my rights in this situation? Is it legal for them not to inform me before changing the repair plan? From my research, customers should be informed prior to any repairs.
4. Ideally, I would like to have an inspection done. If the parts are indeed OEM, then I am willing to pay the inspection fee. If not, I plan to pursue the issue regarding their failure to inform me and the possibility of unnecessary repairs. Any advice on this matter would be greatly appreciated!
Thanks for your help!
It’s understandable to feel frustrated and concerned about the situation you faced with your collision repair. Here are some insights that might help address your concerns:
Unnecessary Replacement: Based on your description, if the only damage was to the front bumper and the other parts you mentioned weren’t impacted during the collision, it could be argued that their replacement was unnecessary. However, bodyshops often recommend additional repairs when they assess damage that might not be immediately visible.
Inspection for OEM Parts: It’s a good idea to get your vehicle inspected by a trusted dealership or a certified mechanic to confirm whether OEM parts were used or not. This could provide you with the necessary documentation, should you need to pursue further action.
Notification of Changes: Generally, a body shop should inform you before making changes to the repair plan, especially if it involves substituting OEM parts for aftermarket or used parts. Depending on your region’s consumer protection laws, not informing you may be seen as a violation. It’s worth reviewing your local laws or regulations regarding auto repairs for more specific guidance.
Protecting Your Rights: It’s wise to document everything – including the original estimate, the parts that were actually used, and any conversations you had with the shop. If you find that aftermarket parts were used without your consent, you could file a complaint with your state’s insurance commissioner or consider small claims court if the issue remains unresolved after communicating with the shop.
Inspection Plan: Your plan to get an inspection is sensible. If you confirm that OEM parts were used, that could alleviate your concerns. If not, you could take further steps to address the repair shop’s failure to notify you.
Consider discussing your situation with a lawyer who specializes in consumer rights or automotive repair law for tailored advice. Document your experiences and stay persistent in seeking a resolution that feels fair to you. Good luck!