Confusion with the Other Adjustor
About two weeks ago, I was involved in an accident, and my insurance company immediately determined that I was not at fault. On Friday, I received a call from the other party’s insurance, requesting my statement, and I stood firm in my account of the incident.
Today, I got a call from the other adjustor, who asked for my insurance adjuster’s information. When I inquired about why she needed it, she said she had tried to reach out without success and that contacting my adjuster is standard procedure. Can anyone confirm if this is accurate?
I’m located in NS, Canada, which is a no-fault province.
It’s understandable to be confused in a situation like this, especially after experiencing an accident. In Nova Scotia, as you mentioned, it operates under a no-fault insurance system, meaning that your own insurance typically covers your damages regardless of who was at fault.
Regarding the other adjuster’s request for your adjuster’s information, it can be standard procedure for them to contact your insurance company to discuss the claim, verify details, and gather information about the accident from your insurer. However, you are not obligated to provide that information if you’re uncomfortable doing so.
If you have concerns about privacy or the handling of your claim, you might want to reach out to your insurance provider for specific guidance on how to proceed. They can help clarify any misunderstandings and ensure you’re following the right steps. Additionally, consider keeping records of all communications for your own protection.