RV Roof Damage Caused by Repair Shop
After entrusting our camper to a well-known and supposedly reputable repair shop for a roof reseal, we faced significant damage that forced us to replace the roof, as advised by another shop. The issues stemmed from improper caulking in the corners, leading to leaks and mold growth. To make matters worse, they also created a 2-inch cut that penetrated several layers of the membrane and left debris embedded in the caulk. It seems they slipped while scraping off the old caulk, but they didn’t mention this to us. The debris found included carpet fibers—likely from using carpet scraps as kneepads—and even a leftover caulk tube nozzle, which they carelessly discarded.
Initially, the shop denied any wrongdoing for weeks. Eventually, they offered to redo the work if we drove 60 miles back to them. By that point, however, I had completely lost trust in their ability to perform the repair correctly, and I requested a refund instead.
To add to our frustration, their insurance has denied my claim, despite providing photos and a written statement from the new shop confirming the extent of the mold damage. Is there anything else I can pursue in this situation?
I’m really sorry to hear about your experience—dealing with damage from a repair shop can be incredibly frustrating. It sounds like you have every right to be upset, especially given the condition of your camper after their work. Here are some steps you might consider pursuing:
Document Everything: Make sure you have comprehensive documentation of all communication with the repair shop, including emails, texts, calls, and any written statements from the second shop that assessed the damage. Photos of the damage and the work done by both shops will also be critical.
Communication with the Repair Shop: If you haven’t already, draft a formal letter to the shop outlining your grievances, including the details of the damage, the inadequate repairs, and your request for a refund. Make sure to keep it professional and factual.
Consumer Protection Agency: Consider reaching out to your local consumer protection agency. They can provide advice and may be able to intervene on your behalf.
Better Business Bureau (BBB): Filing a complaint with the BBB can sometimes prompt businesses to resolve issues more quickly.
Small Claims Court: If the shop continues to deny your request for a refund, you might consider taking them to small claims court. This process does not usually require a lawyer and can be a relatively straightforward way to seek damages.
Social Media and Reviews: Sharing your experience on social media or review platforms can sometimes motivate businesses to resolve issues. However, stick to facts and avoid personal attacks.
Legal Advice: If you’re not having any luck or if the damages are significant, consulting with a lawyer who specializes in consumer rights or contract disputes may be worthwhile.
It’s unfortunate that you have to go through this, but pursuing these avenues can help you get the resolution you deserve. Best of luck!