Water Damage Update: Delay in Accessing Behind the Walls
We’ve recently experienced water damage believed to be from a leak in our bathroom shower drain or pipes, which has affected our kitchen. After notifying our insurance, they promptly sent a mitigation company to assess the situation. They’ve set up fans and a dehumidifier to help dry everything out, but we still haven’t received the written approval to begin the demolition of the kitchen cabinets and wall to investigate the source of the leak.
I’m worried that the longer we wait, the more damage could occur, and the risk of mold developing increases. Thankfully, we haven’t spotted any visible signs of mold yet. However, the drywall on the ceiling is sagging in the area where the water seems to be coming through. While the hardwood floors no longer appear to be seeping water, the situation behind the walls remains uncertain.
It’s been three days since we discovered the leak, and with the weekend upon us, it looks like no further action will be taken until Monday. I’ve attempted to reach out to the adjuster for an update, but unfortunately, there’s been no response. I’m feeling quite frustrated with the pace of progress in addressing the water damage behind the walls.
If anyone has advice or insights on what concerns we should have or steps we can take to expedite the process, I’d greatly appreciate it. Thank you!
I’m really sorry to hear about your situation. Water damage can be stressful, especially when it’s unclear how much damage is already occurring behind the walls. Here are a few steps you might consider taking to expedite the process and address your concerns:
Follow Up with Your Adjuster: If they haven’t responded, try calling them directly instead of waiting for an email. Be persistent but polite. Sometimes, a direct call can be more effective in getting a response.
Contact the Mitigation Company: Speak with the mitigation company about your concerns. They might be able to communicate with the insurance adjuster on your behalf or provide insights into the urgency of the situation.
Document Everything: Keep a detailed record of all communications, including the dates and times of your contacts with the insurance company, mitigation team, and any visible damage (like the sagging drywall). Photos can be very helpful.
Review Your Policy: Familiarize yourself with your homeowner’s insurance policy. It often outlines how claims should be handled and can give you leverage when speaking with your adjuster.
Request a Supervisor: If you don’t get a timely response from your adjuster, ask to speak to a supervisor. Explain your urgency about preventing further damage and mold growth.
Consider a Mold Assessment: If you are very concerned about mold, you could hire an independent mold inspector. This could provide you with official documentation of any potential mold issues, which you can then present to your insurance company to expedite the approval process.
Stay firm but patient: While it’s important to be persistent, maintain a courteous tone. This can help in getting a more favorable response from the adjuster.
I hope these suggestions help get the process moving quickly for you. Mold can develop within 24-48 hours, so the sooner action is taken, the better. Good luck, and I hope your situation gets resolved quickly!