What are the odds that Progressive will adjust my bill?
I’ve had two vehicles on my policy for the last two years. About a year and eight months ago, when I learned I would need to be hospitalized for at least three months (which ended up being about a year and eight months, mostly continuous), I called and had one of the vehicles removed.
Recently, I discovered that the second vehicle has remained on my policy all this time. I even remember calling about nine months ago (I’m sure they have that call recorded) to inquire about my high payments, only to find out that the second vehicle hadn’t been removed after all. I requested its removal at that time.
Now that I’m back home and able to access my computer (I’m not really someone who uses the internet on my phone), I see that they’ve continued to bill me for both vehicles.
What are my chances of getting at least a partial refund for the billing on the second vehicle? How can I dispute this? Even if I can’t recover all of the overpayment, I’d like to at least get something back. Who should I contact, which department should I reach out to, and what’s the best way to go about this?
If anyone has any advice or experience with this situation, I would greatly appreciate your help. Thanks!
It sounds like a frustrating situation, and it’s understandable to want to resolve it and potentially get a refund. Here are some steps you can take to increase your chances of getting a partial refund from Progressive:
Gather Documentation: Start by compiling all relevant information, including your policy details, payment history, and any records of calls you’ve made to customer service, especially the one about removing the second vehicle. If you have any confirmation emails or reference numbers from those calls, keep those handy.
Contact Customer Service: Call Progressive’s customer service and explain your situation clearly and calmly. While you mentioned that you’re not a phone internet person, speaking directly to a representative may provide the fastest resolution. You can request to speak with a supervisor if the first representative isn’t able to assist you satisfactorily.
Ask for a Review of Your Account: Request that they review your account history, including the recorded calls you mentioned. This can serve as evidence that you requested the removal of the second vehicle multiple times.
Inquire About Refund Policies: Ask specific questions about their refund policies for billing errors. Many insurance companies have processes for handling disputes or adjustments, and they should be able to guide you on what steps to take.
Follow Up in Writing: If needed, send a follow-up email or letter to customer service summarizing your complaint and request. This creates a paper trail that can be useful if you need to escalate the situation.
Consider Social Media or Online Reviews: If you’re not getting a satisfactory response through traditional customer service channels, consider reaching out via social media or posting a review on platforms like Twitter or Facebook. Companies often respond quickly to public inquiries.
File a Complaint: If you’re still not getting anywhere, you may consider filing a complaint with your state insurance department. Be sure to include all documentation and details to support your case.
While there’s no guarantee of a refund, companies often appreciate proactive customers and may be willing to work with you, especially since this appears to be an oversight on their part. Good luck!