I received a series of four consecutive calls from Mobilitas Insurance regarding an accident that supposedly involves me. However, I’m not insured with them, and I haven’t been in any accident—my car has actually been in the shop for a week! I let unfamiliar calls go to voicemail, and while they provided a claim number, I couldn’t get through when I tried calling back.
Initially, I thought it was a scam, but after researching the company, it appears they might be associated with rideshare services like Lyft or Uber.
If someone claims an accident occurred involving you, is it common to get multiple calls like this? It seems there’s been a mix-up with the information. Should I reach out to them anyway? This is my first experience with something like this. Any advice would be appreciated! Thanks!
It sounds like a confusing and potentially frustrating situation. Since you haven’t been in an accident and your car is in the shop, it does seem like there could be an error or misunderstanding on their part. Here are a few steps you can consider taking:
Do Not Provide Personal Information: If you decide to respond, avoid giving out any personal or sensitive information until you verify the legitimacy of the calls.
Contact the Insurance Company: If you feel comfortable, try calling Mobilitas Insurance again, perhaps using a number found on their official website instead of the one that called you. Explain the situation and ask for clarification.
Check for a Claim: Ask them directly if there’s an active claim related to you. They should be able to provide clarity and confirm whether there has been a mistake.
Document Everything: Keep a record of the calls, including dates and what was communicated. This could be useful if the situation escalates.
Consider Reporting: If it turns out to be a scam or if you’re not satisfied with their response, you could report it to your state’s insurance department or consumer protection agency.
Monitor for Future Issues: Keep an eye on your insurance statements and any correspondence to ensure that you’re not being wrongfully implicated or that no fraudulent activities are occurring in your name.
Overall, it might be a good idea to reach out to them for clarification, especially since it’s your first time dealing with this type of situation. Good luck!