Question About Progressive Insurance Claim
I’m hoping to get some clarity on my situation. My daughter had an accident in front of our house on March 2nd. On March 5th, Progressive sent a tow truck to take the car to an IAA auction yard for appraisal. The appraiser assessed the vehicle on March 7th. When I spoke with a Progressive representative on March 8th, she mentioned that the car had been deemed a total loss. I wasn’t aware of this yet, as I hadn’t been contacted prior. The representative quickly went over the details and informed me that Progressive valued the car at around $8,200 (I don’t remember the exact figure), which was a bit lower than I expected, but I accepted it.
When I checked the claims app, it shows the car as a total loss, but the only information available is the appraiser’s repair estimate of $8,289 along with the deduction for my deductible. Is this repair estimate the actual valuation of the car? I’m trying to figure out our next steps, especially since we still have a loan on the vehicle. I’ve reached out to our adjuster but haven’t received a response yet. Any insights would be greatly appreciated!
It sounds like you’re in a frustrating situation, and I can understand your concern. From what you’ve shared, it seems like there’s a bit of confusion regarding the values being communicated to you.
The repair estimate you see of $8,289 is likely what the appraiser believes it would cost to repair the vehicle. However, since Progressive has deemed your car a total loss, they should provide you with the actual cash value (ACV) of the car, which is the amount they are willing to pay you for the car considering its pre-accident condition, not just the repair estimate.
It’s common for insurance companies to use both repair estimates and ACV to evaluate total loss claims. The value they initially quoted you at around $8,200 seems to be the actual cash value they have assigned to your vehicle. The deductible will be subtracted from this amount to determine what you will receive after the claim is processed.
If you still haven’t been able to get a hold of your adjuster, I would recommend continuing to reach out for clarification on the valuation process. You have every right to understand how the value was calculated, especially since you’re still making payments on the car. It might also be helpful to ask if they can provide a breakdown of how they arrived at the $8,200 to see if it aligns with your expectations.
Good luck, and I hope you receive clearer answers soon!