Concerns about Repair Quality and Functionality
I recently had my car repaired in Indiana, opting for the highest quality service using all OEM parts. The vehicle is only two years old and has relatively low mileage, which is why it wasn’t declared a total loss. The majority of the left side was repaired.
Unfortunately, the quality of the work has been disappointing. I’ve been in contact with both the insurance company and the repair shop to address ongoing issues.
They have resolved some problems, such as:
– Fixing the vibrating driver’s side mirror
– Eliminating wind noise due to improper weather stripping
– Ensuring new fender insulation was used instead of the visibly damaged old insulation
– Replacing all frame weather plugs that were not properly installed post-repair
However, I’m still facing several issues. The driver’s side door, which was fully replaced, does not latch properly, leading to denting that I’m worried they’ll contest when it comes to repair. Additionally, cold air seeps in from the driver’s door, suggesting missed insulation, but I’ve received pushback on this as temperatures rise and they’ve claimed they can’t verify the issue.
Another concern is the audio quality of the left-side speakers, which sound partially blown following the accident and repairs.
While the shop reused undamaged plastics from the original doors, further issues arose with the paint. The new paint on the replaced parts is noticeably darker than the factory flat red, with no blending done on the reused plastics or bumper covers; I was informed that the insurance won’t cover blending of those parts.
Upon receiving the car, I noticed significant swirling on the new paint. I’m concerned about the clear coat quality and whether it will be sufficient for a proper detailing to remove the swirls.
Legally, what are the expectations for repair quality and functionality? Are there specific areas I should push harder on or let go of? I want my car restored to its pre-accident condition, but I’m starting to wonder if that’s a realistic expectation. I’m looking for guidance on my options and setting appropriate expectations.
I’m sorry to hear about your frustrating experience with the repairs. When it comes to auto repair work, especially after significant damage, the expectation is that your vehicle should be restored to its pre-accident condition in terms of both functionality and appearance. Here are a few points to consider:
Quality of Work: Since you opted for OE parts, it’s reasonable to expect high-quality repairs. If you’re noticing persistent issues like the door not latching properly, insulation problems, and unsatisfactory paint blending, these are legitimate concerns. The repairs should meet industry standards, and if they don’t, you’re right to pursue resolution.
Functional Expectations: The car should operate as it did before the accident. If you’re experiencing issues with sound quality from the speakers or any other functional aspect, this should be addressed. Document any complaints you have, including dates and the shop’s responses.
Legal Expectations: In Indiana, as in many states, the expectation is that repair work restores the vehicle to its pre-accident condition. If the repairs are not satisfactory, you may be entitled to pursue further action. Consult your insurance policy to understand your coverage, and consider speaking with a legal expert in automotive repair disputes if necessary.
Push for Repairs: It’s important to advocate for yourself. If the shop is resistant, escalate your complaints to the shop manager or the insurance company. You can also document all your concerns in writing. Keep records of communication and all repair issues, as this may help in further discussions or disputes.
Abandonment of Complaints: Consider which issues are most critical to you. For example, if the paint blending and the door latch are the biggest concerns, focus your energy on those rather than less impactful things like swirling (though I’m sympathetic to that issue as well).
Consult Professionals: If the shop continues to dismiss your concerns, it might be worthwhile to get a second opinion from another reputable shop. They can assess the repairs and potentially provide documentation to support your claims.
Ultimately, your goal of returning your car to its previous state isn’t unreasonable, but determining the best approach moving forward may require some negotiation and potentially legal advice. Stay persistent, and don’t hesitate to seek the help of consumer protection resources if you feel you’re not being treated fairly.