I received four consecutive calls from Mobilitas Insurance regarding an accident—however, I don’t have this insurance and I haven’t been in any accident! My car has been in the shop for a week.
I usually don’t pick up calls from unfamiliar numbers, so I let them go to voicemail. They did provide a claim number, but when I tried calling them back, the number didn’t work.
Initially, I thought it was a scam until I looked up the company and found that they seem to be connected to services like Lyft and Uber. If someone claims there’s an accident involving you, do you typically receive multiple calls like this?
It seems like there’s been a mistake with the information. Should I reach out to them anyway? This is my first time dealing with something like this, so any advice would be appreciated. Thanks!
It sounds like you’re dealing with a frustrating situation! Yes, it’s possible to receive calls from an insurance company if someone claims they were involved in an accident with you, even if you weren’t aware of it. This could happen if they provided your information incorrectly. Since you’ve confirmed that your car has been in the shop, it’s likely that the claim is indeed mistaken.
Here are some steps you might consider taking:
Contact Mobilitas Insurance: Even if the number you called didn’t work, try looking for an alternative contact number on their official website. Explain your situation and provide them with your details to clarify that you weren’t involved in any accident.
Document Everything: Keep a record of all calls, voicemails, and any correspondence you have with the company. This could be useful if the situation escalates or if you need to dispute any claims they may attempt to make.
Check Your Own Coverage: Make sure your own insurance is aware of the situation, especially if you get any more calls or if it develops further. They can provide guidance on how to handle communications with the insurance company.
Fraud Report: If you suspect it’s a scam, you can also report it to your local consumer protection agency or the Federal Trade Commission (FTC), especially if you’re experiencing frequent unwanted calls.
Stay Vigilant: Be cautious with any personal information you provide, especially if you’re unsure of who you’re communicating with.
Hopefully, you can resolve this situation quickly. Good luck!