Concerns About Repair Quality and Functionality
I’m reaching out for advice regarding my recent vehicle repairs in Indiana. I chose the top-tier repair option, utilizing all original equipment (OE) parts, but I’m facing several issues despite my expectations for high-quality workmanship.
My car is only two years old and has low mileage, which is why it wasn’t deemed a total loss. The majority of the left side was repaired, but the quality of the work leaves much to be desired.
I’ve already addressed a few problems with the shop, such as:
– Fixing a vibrating driver’s side mirror
– Resolving wind noise from the weather stripping
– Replacing damaged fender insulation
– Reinstalling all frame weather plugs that were left out after repairs
However, I’m still struggling with my driver’s side door, which has been fully replaced but doesn’t latch properly, leading to dents. While the shop has agreed to fix the latching issue, I anticipate they may dispute the dent repair.
Additionally, I can feel cold air coming from the driver’s door in colder weather, suggesting insulation might have been overlooked. Now that temperatures are warming up, I’m getting feedback from the shop indicating they can’t verify my complaint.
I’ve also noticed that the left side speakers sound subpar, as if they are partially blown, and the volume is noticeably reduced compared to before the accident and repairs.
When it comes to the bodywork, while the shop reused undamaged plastics from the old doors, they failed to properly blend the paint. My car is a flat red, and the new paint is noticeably a darker shade than the factory finish. They blended one quarter panel, but the reused plastics and bumper covers were not blended at all. The shop informed me that insurance won’t cover paint blending for these parts.
I received the car back with significant swirling in the new paint, and based on my understanding, this issue may be something I have to manage on my own. I’m concerned about the quality of the clear coat and whether there’s enough to adequately remove the swirling during detailing.
Legally, what should I expect in terms of functional quality from the repairs? Are there specific issues I should push harder on or consider letting go?
I’m looking for guidance on my options and setting realistic expectations. Ultimately, I want my car restored to its original condition before the accident, but I’m starting to question if that’s achievable.
I’m sorry to hear about the challenges you’re facing with the repairs on your car. It sounds like you’ve been through a frustrating experience, and it’s completely reasonable to seek a resolution that meets your expectations, especially given you opted for a high-quality repair with OE parts.
Legally, the expectations for repairs typically revolve around returning the vehicle to a condition that is “substantially similar” to before the accident. This means that functional and aesthetic aspects should be repaired to a satisfactory level, ideally with all parts properly fitted and aligned, the paint color matched, and no issues with wind noise or insulation compromised.
Here are a few points to consider as you navigate this situation:
Document Everything: Keep a detailed record of all repairs, complaints, and communications with the repair shop and your insurance company. Photos of the issues you’re facing can be very helpful.
Speak to the Repair Shop: Continue to communicate with the repair shop about your concerns. Be clear about what you expect to be fixed, including the latching mechanism, speaker quality, paint blending, and any lingering issues like air leaks.
Insist on Quality: If the shop is not addressing your concerns adequately, you may need to be persistent. Request to have a supervisor involved if necessary and be sure to express that you expect the repairs to be completed to a higher standard.
Seek a Second Opinion: If the shop is unable (or unwilling) to resolve the issues to your satisfaction, consider seeking a second opinion from another reputable body shop. Their assessment might provide leverage for negotiations with your original repair shop or the insurance company.
Insurance Communication: Talk to your insurance company about the unsatisfactory repairs. They may have resources to assist you in addressing the quality of the work, and insurance policies often have stipulations regarding the standard of repairs.
Explore Legal Options: If you feel that the quality of work is far below industry standards and you’re not making progress, you might want to consult with a legal professional to understand your rights and options regarding the situation.
Accepting Some Realities: While it’s valid to desire your car back in its pre-accident state, sometimes compromises may be necessary. Identify which issues are most critical for you to resolve.
Ultimately, maintaining open lines of communication with the shop and your insurance provider will be key. Don’t hesitate to advocate for yourself: you deserve to have your vehicle repaired properly. Best of luck in getting this sorted out!