Owner Retained Title Issue – Assistance Needed!
My vehicle was deemed a total loss, and my insurance company hired Copart to manage the title paperwork for my owner retained title. After completing the Power of Attorney and necessary forms, I sent in my title as instructed, trusting Copart to take care of everything.
However, I just received the salvage title and noticed that the odometer reading reflects the mileage from 2018 instead of the current 2025 mileage, which was accurate on the salvage title application I submitted.
I reached out to the DMV, which issued the title, and they explained that Copart submitted an application with an outdated odometer reading. As a result, they pulled a historical odometer reading from when I sold the vehicle in 2018. They mentioned that this can be rectified by reapplying for a salvage title and ensuring the odometer information is fully completed and dated correctly.
I contacted Copart to report the mistake and request a corrected salvage title. Unfortunately, after speaking with three different representatives, I received varying responses. Some reassured me that this wouldn’t impact my re-titling process, while others said I would need to sign an odometer discrepancy statement for them to correct the issue. I believe I shouldn’t have to sign anything since the 2018 mileage is accurate—just not the most recent reading. Given that the title fees were part of my insurance settlement, I feel it’s Copart’s responsibility to address their error. Am I being unreasonable?
I’m worried that leaving this mistake uncorrected may cause complications when I apply for a rebuilt title in my state, especially with an out-of-state salvage title showing the outdated odometer information.
Any advice would be greatly appreciated! Thank you!
It sounds like you’re dealing with a frustrating situation, and it’s completely understandable that you want it resolved correctly, especially given the potential implications for your vehicle’s title in the future. Here are some steps you could consider taking:
Document Everything: Keep a detailed record of all communications you’ve had with Copart, including dates, times, and the names of the representatives you spoke with. This may be helpful if you need to escalate the issue later.
Formal Request: Consider sending a formal written request to Copart outlining the error and requesting a correction. Include copies of your original paperwork, the salvage title with the incorrect odometer reading, and any other relevant documentation. This creates an official record of your request.
Contact Your Insurance: Since Copart was contracted through your insurance, you should reach out to your insurance company as well. Explain the situation and ask if they can assist with getting Copart to correct the error.
Follow Up with the DMV: Keep the lines of communication open with your local DMV. Make sure they understand the situation and ask them if they have any suggestions on how to address the discrepancy. They may have experience with similar cases.
Escalate if Necessary: If you don’t get a satisfactory response from the initial representatives at Copart, ask to speak to a supervisor or manager. They may have more authority to resolve the issue.
Consumer Protection Agencies: If you continue to face resistance, you might consider contacting a consumer protection agency or your state’s Attorney General’s office for further guidance or to file a complaint.
Look into Legal Options: As a last resort, you might want to consult with a legal professional who specializes in automotive or consumer law. They can provide specific advice based on your situation and help you understand your options.
Ultimately, it’s reasonable for you to expect that the paperwork submitted by Copart reflects the most accurate and up-to-date information. Stay persistent, and hopefully, you can get this resolved without too much hassle. Good luck!