Hit and Run Involving Amazon Sprinter Van
While parked at work, an Amazon sprinter van reversed into my car in the parking lot. Thankfully, there’s surveillance footage that captured the incident. I promptly filed a claim with my insurance, but now, after 7 months, they’ve closed my case citing insufficient evidence and an inability to locate the other party. I have a clear video of the accident and even the license plate number! Frustrated with my insurance’s lack of action, I reached out to Amazon directly. However, they’ve been tough to communicate with as well. Does anyone have any tips on how to proceed? I just want my deductible refunded, but it feels like no one is taking responsibility. So frustrating!
I’m really sorry to hear about your frustrating experience. It sounds incredibly stressful, especially with the clear evidence you have. Here are a few steps you might consider taking:
Contact Amazon Again: Since you’re having trouble reaching them, try to locate their corporate office or the specific department handling driver incidents. Sometimes, escalating the issue to a higher level can help.
Document Everything: Keep a detailed record of all your communications with both your insurance company and Amazon, including dates, times, names of people you spoke with, and what was discussed. This information can be useful if you need to escalate further.
Contact Your Insurance Again: Reach out to your insurance company and ask for a detailed explanation of why your case was closed. Emphasize the evidence you have and ask if they can reopen the case.
File a Complaint: If you’re not getting anywhere with Amazon, consider filing a complaint with the Better Business Bureau (BBB) or your local consumer protection agency. This may prompt them to take your case more seriously.
Seek Legal Advice: If all else fails, it may be worth consulting with a lawyer who specializes in vehicle accidents or insurance claims. They can help advise you on your options and may be able to assist in pursuing the matter further.
Social Media: Sometimes, posting about your experience on social media platforms can attract attention from the company and encourage a quicker resolution.
I hope you get the resolution you deserve soon!