Experience with Boston Auto Works – Malden, MA
On February 4, 2025, I took my car to Boston Auto Works for a clutch replacement, with a quoted cost of $1,300 and an assurance that the job would be completed within a day. During the process, I was informed that additional parts—the shaft seal, flywheel, and transmission mount—needed replacement. I accepted these additional repairs, which brought the total to $1,600.
When I picked up my car on February 5, 2025, I noticed that the check engine light was on while driving home. Alarmed, I called Boston Auto Works and was told to return the next day for diagnostics.
On February 6, 2025, the diagnostic revealed a clutch circuit sensor issue linked to the transmission work they had just done. There was also a strong smell of oil coming from the car. I was charged $125 for the diagnostic fee despite the problem stemming from their repairs. Eventually, it was traced back to faulty wiring from the clutch replacement. However, the oil smell was not addressed at that time.
A week later, on February 13, 2025, I took my car to a different shop for a wheel rotation and asked them to investigate the oil smell further. They discovered a transmission leak due to improper fitting during the clutch replacement at Boston Auto Works. When I reached out to Boston Auto Works about this on February 14, 2025, they insisted I leave my car for another day and pay another diagnostic fee. After inspecting the car, they claimed the entire gearbox needed replacement but refused to accept responsibility for their mistakes or resolve the transmission leak caused by their negligence. To top it off, they denied providing a written estimate.
Beyond the poor quality of their work and lack of accountability, the owner of Boston Auto Works has behaved unprofessionally. When I expressed my dissatisfaction and considered sharing my experience online, the owner threatened me with legal action if I posted a review. This behavior has caused me significant emotional distress and is wholly unacceptable from a business owner.
What should I do next?
I’m sorry to hear about your experience; it sounds incredibly frustrating. Here are some steps you can take to address the situation:
Document Everything: Make sure you have detailed records of all communications with Boston Auto Work, including quotes, invoices, and notes from conversations. Take photos of any issues with your vehicle related to their service.
Contact Them Again: Before taking further action, consider reaching out to Boston Auto Work one more time. Clearly state your concerns about the faulty repairs, the oil leak, and the unprofessional behavior of the owner. Request a resolution, such as a refund or free repairs to fix the issues caused by their work.
Check Consumer Protection Laws: Research consumer protection laws in your state (Massachusetts) related to auto repairs and warranties. You may have rights that protect you from faulty repairs and unprofessional behavior.
File a Complaint: If you cannot reach a satisfactory resolution, consider filing a complaint with the Massachusetts Attorney General’s Office or the Better Business Bureau. This can help escalate your issue and may encourage the business to address your concerns.
Leave a Review: If you feel comfortable doing so, consider writing an honest review on public platforms. Be factual and professional in your review, focusing on your experience and the issues you faced.
Seek Legal Advice: If the situation escalates or you still do not receive a resolution, you might want to consult with a lawyer, especially since the owner has threatened you. They can provide guidance on your options and whether you should pursue further action.
Consider Mediation: If you want to avoid legal action, you might look into mediation services. This can help facilitate a conversation between you and the repair shop to find a resolution.
Remember, you deserve quality service and professionalism from any business you choose to work with. Take care of yourself and stay persistent in seeking resolution.