I have a strong suspicion that the Body Shop may be overcharging my insurance. From what I’ve seen on here, this seems to be a common issue. I picked up my vehicle yesterday after it being with them for just over a month. I didn’t inspect it closely at first, but today I took a good look at the itemized bill for the repairs submitted to my insurance. A few minor repairs appear to have been completed, but most of the items seem untouched—just as they were before. I’m not sure what steps to take now. I did call the shop, but the person I spoke with was too busy to discuss it, and when I asked if they were overcharging the insurance, they didn’t respond at all.
Pretty sure the Body Shop is ripping my Insurance off big time.
It sounds really frustrating to deal with this situation, especially after being without your vehicle for so long. Here are some steps you can take:
Document Everything: Make sure to take detailed photos of the areas you believe were not repaired. Note any specific discrepancies between the work that was supposed to be done and what you can actually see.
Get a Second Opinion: Consider taking your vehicle to another reputable repair shop for an inspection. They can give you an unbiased assessment of what repairs were actually done.
Contact Your Insurance Company: Share your concerns with your insurance provider. They may have protocols in place for situations like this, and they could also reach out to the repair shop on your behalf.
Communicate with the Body Shop: Try reaching out again to the Body Shop to discuss your concerns about the repairs. If the person you spoke with is unhelpful, ask to speak with a manager or the owner to express your concerns.
File a Complaint: If you don’t get a satisfactory resolution, consider filing a complaint with your state’s insurance commission or the Better Business Bureau (BBB).
Legal Advice: If necessary, consult with a legal professional, especially if you suspect fraudulent activity.
Keep a cool head and document all your communications and findings. Good luck, and I hope you get this resolved soon!