RV Roof Damage Caused by Repair Shop
After taking our camper to what we thought was a reputable shop for a roof reseal, we ended up with significant damage that forced us to replace the roof entirely, as recommended by another repair facility. This issue arose from improper caulking at the corners, which led to leaks and subsequently mold. To make matters worse, they left a 2-inch cut that penetrated multiple layers of the membrane and failed to clean up debris from the caulking job. The cut likely occurred when they slipped while scraping off the old caulk, but they never mentioned it. The leftover debris included carpet fibers—presumably from knee pads they had used—and a cut caulk tube nozzle that they simply abandoned.
After weeks of denying any faults in their work, the shop finally offered to redo the job—but only if we drove 60 miles to bring the camper back to them. At that point, I was requesting a refund, as my trust in their ability to perform the repair had been completely eroded.
Their insurance has denied my claim, despite submitting photos and a written statement from the new shop that handled the moldy roof replacement. What other options do I have?
I’m really sorry to hear about your experience; that sounds incredibly frustrating. Here are some steps you might consider taking:
Document Everything: Make sure you have all your documentation in order. This includes the original work order, photographs of the damage, correspondence with both repair shops, and the written statement from the new shop regarding the mold and damage.
File a Complaint: Consider filing a complaint with your state’s consumer protection agency. They may be able to help mediate the situation or at least provide guidance.
Contact the Better Business Bureau (BBB): Submitting a complaint to the BBB can sometimes prompt businesses to take issues more seriously, especially if they value their reputation.
Seek Legal Advice: If you haven’t already, consult with a lawyer who specializes in consumer protection or contract disputes. They can provide guidance on your options, including small claims court.
Consider Small Claims Court: If the amount involved is within the limits for small claims in your area, you might consider taking your case to court. Your organized documentation will be useful here.
Social Media and Reviews: Sometimes sharing your experience on social media or writing a review can bring attention to your issue and prompt a resolution from the business.
Find an Association: If the repair shop is part of any professional association, you can reach out to them to report your experience.
Stay persistent and keep fighting for a resolution—businesses should be held accountable for their work. Good luck!