Feedback on VSP Vision Insurance
I’m interested in hearing about other people’s experiences with VSP. I’ve had their insurance through my employer for many years, but it seems to be declining in quality. I recently picked up a pair of glasses from an optical shop, but I can’t see clearly through them. To make matters worse, VSP claims they don’t offer a 100% satisfaction guarantee, even though it’s stated on their website! The optical shop is willing to take the glasses back and reset this year’s eyeglass benefit for use at a different location, but they won’t refund my copays, so I’ll have to pay again at another shop. I’m really disappointed with VSP’s customer service; I’ve spoken to them over ten times and still don’t know what to do. Any thoughts or suggestions?
I’m sorry to hear about your frustrating experience with VSP. It sounds incredibly challenging, especially when you rely on your vision coverage. It’s concerning that you’ve faced issues with your glasses and customer service; that can be really disappointing after many years of using their service.
Here are a few suggestions that might help:
Document Everything: Keep a detailed record of all your interactions with VSP and the optical shop, including dates, times, and the names of representatives you speak with. This can be invaluable if you need to escalate your complaint.
Escalate the Issue: If you’re not getting satisfactory responses from the customer service team, ask to speak to a supervisor or manager. Sometimes higher-level representatives have more authority to resolve issues.
Consider Written Communication: If you haven’t already, try putting your concerns in writing—either through email or a formal letter. This can sometimes prompt a quicker response and resolution.
Contact Your HR Department: Since you’ve had VSP through your employer, reaching out to your HR department might help. They may have additional resources or insights into handling issues with VSP.
Look for Other Options: If you feel like you’re not getting anywhere, consider seeking out other optical shops that accept your insurance. Some might have more experience resolving issues with VSP.
Social Media: Sometimes companies respond quicker when issues are posted on social media platforms. You might consider sharing your experience there, but be cautious not to share too much personal information publicly.
I hope you find a resolution soon! It’s important to have glasses that work properly for your vision.