My contractor’s project manager was fired by the adjuster. Is that within the adjuster’s rights?
Here’s a brief overview: I’m working with a contractor who is a preferred vendor for the insurance company. The adjuster wasn’t pleased with the project manager because he listed most of our items as losses (we have RCV coverage) and sent the list directly to us without consulting the adjuster first. There was also a communication breakdown, as the PM would recommend certain work, and we would then ask the adjuster why it hadn’t been approved, given the contractor’s suggestion. For example, the contractor indicated that our ceiling needed painting due to the popcorn texture, but the adjuster refused to include that in the scope of work. When we sought clarification, the adjuster’s only response was that it wasn’t their process. Eventually, the adjuster dismissed the PM for communicating directly with us about the scope of work. Is it legal for the adjuster to terminate the PM’s role?
It sounds like a frustrating situation with your contractor and the insurance adjuster. Generally, the adjuster does have the authority to communicate concerns about a contractor’s performance to the insurance company, and they may advocate for a change if they believe the contractor isn’t meeting expectations or following proper protocols.
However, whether they can “fire” the project manager (PM) depends on the specific terms of the contractor’s agreement with the insurance company and if the adjuster has the authority to make changes to personnel. Adjusters typically oversee the claims process and manage how claims are handled, but they might not have the authority to make personnel decisions directly unless specified in their role.
It’s important to consider the communication procedures outlined in your insurance policy and any agreements between the contractor and the insurance company. If the PM was acting outside of what the adjuster deemed acceptable (like communicating directly with you about the claim), the adjuster may have felt justified in their actions, especially if it violated established protocols.
If you’re concerned about the decision or how it might impact your claim, it could be helpful to reach out to the insurance company for clarification on their processes and to express your concerns. Additionally, if you feel the changes could negatively affect your claim, you might want to consult with a lawyer or an independent adjuster who can help you navigate the situation.