Are parents being billed by an insurance company they don’t use?
My mom recently reviewed their bank statements and noticed a charge from First Enroll, but she insists that’s not their insurance provider. Does anyone have any idea why this might be happening? Could it be a scam or some kind of fraud?
Just a heads-up, I’m not very familiar with how insurance works, so I apologize if my question seems naive.
It’s completely understandable to have questions about insurance charges, and you’re not alone in feeling confused by this kind of situation! First Enroll sounds like it could be a third-party billing service, which some insurance companies use to manage payments and enrollments. Here are a few steps your mom can take to investigate:
Contact the Insurance Company: Have your mom call the insurance company they actually use and ask if they utilize First Enroll for any services. They should be able to clarify any associations or charges.
Check for Policy Details: Look at any recent insurance policy documents or statements to see if there are any mentions of associated services or changes in coverage.
Review Bank Statements: It might be helpful to review the exact dates and amounts being charged on the bank statement to see if there are any patterns that match past billing cycles.
Look for Authorized Charges: It’s possible that the charge is legitimate but simply listed under a different name.
Consider Fraud: If nothing seems to line up, it might be worth investigating further. Reporting the charge to the bank can also be a good step to take if they suspect fraud.
It’s always good to stay on top of these things, and asking questions is part of the process. Your inquiry isn’t stupid at all!