State Farm Drive and Save Experience
I’ve been a loyal State Farm customer since 2008, and I’m proud to say that I’ve never had an accident while insured with them. After relocating to a different state in 2021, I was determined to continue my policy with State Farm.
When I reached out to an agent in 2021, I was told I needed to use a monitor in my vehicle for the Drive and Save program. Given that my car was already 10 years old, I declined, noting my excellent driving record since joining in 2008. The agent agreed to give me the discount without the monitor and assured me this would be the arrangement going forward.
However, I recently received a bill for $190, which indicated that I hadn’t completed the setup for Drive and Save. This was particularly frustrating as I had already experienced a rate increase last May, despite the agent’s promise that my rates wouldn’t go up again for several years.
I feel justified in disputing this charge since the agent had authorized my current monthly payment. On another note, I have concerns that the agent hasn’t been available lately, and it seems that the receptionist—who I’ve had some disagreements with—may be handling his responsibilities.
If anyone from State Farm could provide some guidance or insight on this situation, it would be greatly appreciated. Thank you!
It sounds like you’re in a frustrating situation, especially after being a loyal customer for so many years. It’s understandable to feel upset about unexpected charges after being promised stability with your rates. Here are a few steps you might consider taking:
Contact Your Agent Directly: If you haven’t already, try to reach out to your agent directly to discuss your bill. Explain the situation and remind them of your conversation regarding the discount and the assurance about your rates.
Review Your Policy: Go through your policy documents and any communications from your agent to see if there’s anything in writing that supports your understanding of the agreement. This could be helpful if you need to dispute the charges.
Speak to Customer Service: If you cannot resolve things with your agent or if they’re not available, consider calling Statefarm’s customer service. They can offer assistance and might be able to clarify the situation regarding the Drive Safe program and any billing issues.
File a Complaint: If you feel that your concerns aren’t being addressed, you can file a formal complaint with your state’s insurance department. They can intervene on your behalf.
Consider Switching Agents: If you feel that your current agent is unresponsive or that communication has broken down, you might want to consider finding a new agent within Statefarm. A different representative might better understand your situation and can offer you the service you expect.
Document Everything: Keep a record of all your communications, including dates and the names of people you speak with. This could be useful if you need to escalate the situation.
It’s important to advocate for yourself, especially with a company you’ve been loyal to for so long. I hope you can get this sorted out quickly!