Navigating the Frustrations of a Car Insurance Claim: When to Seek Legal Help

Filing a personal injury claim with an insurance provider can often feel like a daunting task, especially when communication from the insurance adjuster goes silent. A recent experience shared by a claimant highlights a frustrating scenario that many individuals face in the process.

In March 2024, the individual filed a personal injury claim against the other party’s insurance company, StateFarm. Fast forward to May, the adjuster confirmed that they were fully liable for the incident, leading to the submission of medical records, documentation of property damage, and a settlement request, all as advised by the adjuster. However, despite the initial acknowledgment of liability, communication has since come to a standstill.

The claimant reported multiple attempts to reach the adjuster, including phone calls that went unanswered, messages through the insurance portal, and even voice messages over the last few months—yet there has been no follow-up or resolution.

This situation raises an important question: Is it typical for insurance companies to take this long to respond, particularly after accepting liability? The answer is that while some delays can be considered standard, prolonged periods of silence are often a cause for concern.

If you find yourself in a situation similar to this individual’s, it may be time to consider seeking assistance from a legal professional. An attorney specializing in personal injury claims can provide the necessary guidance to effectively navigate the complexities of communication with insurance companies or to escalate the matter if required.

If you’ve encountered delays in your insurance claims process, we encourage you to share your experiences. Together, we can gain insight and strategies to address these challenges, ensuring that you receive the compensation you deserve. Thank you for joining this conversation!