Navigating Post-Roof Replacement Issues: What to Do When Your New Roof Starts to Fail

If you have recently replaced your roof under an insurance claim, only to find that it’s beginning to show signs of distress, you are not alone. A homeowner in Kentucky experienced a similar situation when they had their roof replaced following weather-related damage. Let’s delve into their case and discuss the possible steps to take when faced with a malfunctioning roof.

The Situation

Over a year ago, the homeowner filed an insurance claim to replace their roof due to wind damage. After selecting a well-regarded local contractor, they were hopeful for a durable solution. However, after only a few months, they noticed that several shingles had detached. The initial contractor addressed the issue by replacing the missing shingles. Unfortunately, the problem recurred, and a new roofing company was consulted.

Upon inspection, the second contractor identified that not only were the shingles inappropriate for the specific mansard roof design, but they had also been installed incorrectly. While the shingles on the flat areas of the roof were deemed satisfactory, the steep side walls required comprehensive replacement to prevent further issues. This led to an estimated repair cost of approximately $20,000.

What Should You Do Next?

Finding yourself in a similar predicament can be overwhelming. It’s essential to approach this situation methodically. Here are some recommended steps:

1. Document Everything: Keep detailed records of all communications, inspections, and repair attempts related to the roof. Photographs of the damage can also be valuable.

2. Contact the Original Contractor: Before escalating the situation, reach out to the initial roofing contractor. Inform them of the ongoing issues and the findings from the second opinion. Give them an opportunity to rectify the problem as they might offer a resolution.

3. Involve Your Insurance Company: Since the roof replacement was initially covered under insurance, consider contacting your insurance company. Explain the current issues and see if they have specific policies regarding improper installations.

4. Consult with a Lawyer: If you sense that the installed materials and methods were negligent, seeking legal advice can help you understand your rights. A lawyer specializing in construction issues could guide you on the potential for claims or disputes against the original contractor.

5. Get a Third Opinion: If you haven’t already, obtaining another evaluation from yet another roofing professional can provide you with a broader perspective. They may offer insights or estimates that influence your decision on how to proceed