Navigating Roofing Troubles: What to Do When Your New Roof is Failing

A little over a year ago, we took an important step to protect our home by filing an insurance claim for a new roof replacement, prompted by wind damage. After researching local companies, we opted for a reputable contractor to handle the installation. However, we now find ourselves facing a troubling situation—the shingles are starting to come off.

Initially, I reached out to the roofing company that installed our new roof, and they promptly replaced a few missing shingles. Unfortunately, this issue has resurfaced, and we’re now seeing a significant number of shingles detaching. In an effort to understand the situation better, I sought a second opinion from another roofing company. Their assessment raised some red flags: they indicated that the shingles used were inappropriate for our mansard roof and that the installation methods deviated from industry standards. While they confirmed that the shingles on the flat section of the roof were in good condition, they strongly recommended replacing all the shingles on the steep side walls, estimating the cost at around $20,000 for the necessary work.

Given this concerning revelation, we are unsure of how to proceed. Should we hold the original contractor accountable for what appears to be improper installation and materials? We lack confidence in their ability to rectify the situation after our recent experiences.

Here are some options we’re considering:

1. Consulting with Our Insurance Company: Given that we had filed a claim for the initial work, is it possible to re-engage them regarding this issue? Could they assist in facilitating repairs or hold the contractor accountable?

2. Seeking Legal Advice: It may be beneficial to consult with a lawyer who specializes in construction or insurance claims. They could offer insight into our rights and potential courses of action.

3. Acquiring a Third Opinion: Before making any commitments, getting another roofing expert’s evaluation could provide further clarity on the necessity of the recommended repairs and the legitimacy of the second assessment we received.

4. Filing a New Claim: Is it feasible to file a new claim in light of these complications? This could offer additional avenues for recourse.

As we navigate this stressful situation, we welcome any advice or insights from those who have faced similar challenges, particularly in Kentucky. Your guidance would be immensely appreciated as we strive to secure our home’s roof and ensure its integrity for the future.