Addressing Roof Repair Concerns: Seeking Solutions After a Recent Replacement

Greetings, readers! Today, we delve into a critical home maintenance issue that many homeowners may face—navigating the complexities of roof repairs, especially after a recent installation through an insurance claim.

A year ago, I experienced the stress of dealing with wind damage to my roof. After filing an insurance claim, I partnered with a well-regarded local roofing company for a complete roof replacement. Initially, everything seemed in order; however, I’ve recently encountered a troubling situation where shingles have begun to dislodge and fall off.

After reaching out to the original installer for support, they promptly replaced the dislocated shingles. Unfortunately, the problem persisted, and a more serious concern arose during a follow-up consultation with another roofing company. They informed me that the shingles used for my mansard roof were inappropriate and installed incorrectly. While they confirmed that the flat sections of the roof appeared stable, they advised that the shingles on the steeper side walls would likely fail if not replaced soon. Their assessment came with a substantial estimate of around $20,000 for the necessary repairs.

Given the circumstances, I find myself at a crossroads and am unsure of my next steps. I strongly feel that the initial roofing company should be held accountable for their use of unsuitable materials and improper installation techniques, yet I am hesitant to trust them moving forward.

As a homeowner situated in Kentucky, I am contemplating several courses of action:
– Should I engage my insurance company to discuss the situation?
– Is it worthwhile to consult with a legal professional regarding potential liabilities?
– Would obtaining a third opinion from another roofing contractor provide further clarity?
– Should I consider filing a new claim with my insurance and see where that leads?

I am reaching out to this community for insights and guidance. If you have experience in handling similar roofing issues or suggestions on the best route to take, your input would be immensely valuable. Thank you in advance for your help!