Title: My Disappointing Experience with American Family Insurance via Costco Connect
Navigating insurance claims can be stressful, and unfortunately, my recent encounter with American Family Insurance through Costco Connect has left me profoundly disappointed. As a Costco Executive Member, I opted for their auto and homeowners coverage, expecting reliable service and support. However, my experience has been quite the opposite.
When I faced a home lockout situation, I reached out to American Family Insurance for assistance, especially since I had added lockout coverage and endorsements on my policy. Unfortunately, the response from their team was frustrating; I was transferred multiple times without receiving any concrete support or guidance. Ultimately, I had to contact a locksmith independently to regain access to my home.
Attempting to file a claim for the lockout further revealed their lack of customer care. Some representatives informed me that I would need to pay a hefty deductible—$2,500—just to recover a $100 lockout coverage benefit. This inconsistency and apparent disregard for customer concerns were deeply concerning.
I also contacted their customer service team via email regarding their claims process and assurances, but I never received a response. If they are unwilling to honor modest claims like this, I worry about how they would handle more significant incidents.
Based on this experience, I have made the decision to switch insurance providers. It’s essential for consumers to have confidence in their insurer, especially during critical moments. My advice: thoroughly research and choose an insurer that prioritizes customer support and transparency.
