Dealing with Post-Repair Car Issues after a Rear-End Collision: Navigating Insurance and Repair Disputes
A few weeks ago, I was involved in a rear-end collision that resulted in my vehicle being damaged. I promptly reported the accident to the at-fault driver’s insurance, which accepted responsibility. The insurance company directed me to an approved repair facility to address the damage—primarily the rear bumper and backup camera.
Initially, the repair shop scheduled the necessary work, though they repeatedly delayed the pickup. Eventually, I was informed that my vehicle was ready for collection. However, upon retrieving my car, I was surprised to find that it would no longer start. The repair shop attributed this to an electrical wiring complication stemming from the recent repairs. To make matters worse, they refused to assume any responsibility for the new issue, insisting that I am solely responsible for towing and fixing the vehicle.
Before the incident, my car operated flawlessly. It was driven to the repair shop without any issues, and diagnostic tests confirmed it was functioning properly apart from the damaged backup camera—exactly what was authorized for repair. After the repairs, not only do I face a non-starting vehicle, but I also encounter unexpected electrical problems and an unexpected towing expense.
This situation raises significant questions about liability and the steps to take when post-repair issues arise. Has anyone faced a similar circumstance where a repair caused further mechanical problems? What are your suggested actions when insurance refuses to accept responsibility for damages that occur after repairs?
If you’ve encountered such challenges, sharing your experience and advice can help others navigate these complex situations. It’s incredibly frustrating to find oneself stuck with an immobile vehicle due to someone else’s mistake, especially when the repair process becomes a battleground over responsibility.
