I noticed that Progressive Car Insurance didn’t include my new car in my renewal policy. Since it’s the weekend, I won’t be able to reach customer service until Monday, but I’m curious if anyone knows why one of my two cars isn’t showing up on the renewal.
I recently added a 2020 vehicle to my policy alongside my 2016 car, and I received an ID card that listed both cars. However, our policy renews on the 12th, and the new ID card is missing the 2020 vehicle.
Does anyone have any ideas on why this might have happened? Thanks!
It sounds like a frustrating situation, especially since you have to wait until Monday for customer service. There are a few possible reasons why your 2020 vehicle didn’t carry over to the renewal policy:
Administrative Error: Sometimes, the system might not update correctly, or there could be a clerical error that causes a vehicle to be omitted.
Pending Documentation: If you recently added the vehicle, there might be some outstanding documentation or verification that hasn’t been completed yet, causing the vehicle to not be included.
Policy Limitations: Some insurance companies have specific rules regarding how recently added vehicles are treated at renewal time, depending on when they were added to the policy.
Payment Issues: If there were any issues with payments related to the policy when you added the vehicle, it could affect coverage.
It’s a good idea to double-check the details, and when you contact customer service, have your policy number and any documentation related to the addition of the 2020 vehicle handy. They should be able to clarify the issue for you quickly. Good luck!