Concerns About Repair Quality and Functionality
I’m currently dealing with some issues after a repair on my two-year-old car in Indiana that has relatively low mileage—one of the reasons it wasn’t totaled. I chose the highest quality repair option, utilizing all OE parts, and the majority of the left side was repaired.
Unfortunately, the quality of the work has not met my expectations. I’ve been in contact with both the insurance company and the repair shop to address several ongoing issues.
So far, the shop has resolved some problems, such as:
– A vibrating driver’s side mirror
– Wind noise due to improper weather stripping
– Failure to replace the damaged fender insulation
– Missing frame weather plugs that were not reinstalled
However, I still have significant concerns. The driver’s side door, which was supposed to be fully replaced, does not latch properly and is causing denting. While they plan to fix the latch, I suspect there will be resistance when it comes to addressing the dent repair.
Additionally, I’ve noticed that cold air seeps in through the driver’s door, likely due to missed insulation during repairs. As the weather warms up, the shop’s response to my complaints has been unhelpful, resulting in them stating they “can’t verify customer complaints.”
I’m also experiencing subpar sound quality from the left side speakers, which sound partially blown after the accident.
They reused undamaged plastics from the original doors, but the paint blending wasn’t done properly. My car is a flat red, and the new paint is noticeably darker than the factory finish. They blended one quarter panel, but the reused plastics and bumper covers were left unblended. The shop informed me that the insurance won’t cover blending for plastics.
Lastly, I received the car with significant swirling on the new paint. While I’m aware I may need to address this myself, I’m concerned about the quality of the clear coat and whether there’s enough for a proper detail to eliminate the swirling.
Legally, what are the expectations for the quality and functionality of repairs? Are there specific issues I should advocate for more strongly or ones I should let go of?
Ultimately, I want my car restored to its former condition before the accident, but I know that may not be entirely realistic. I’m seeking guidance on my options and whether my expectations might be too high.
It sounds like you’ve been through a frustrating experience with the repairs on your car. When it comes to quality of repairs and expected functionality, particularly after an accident, you do have certain rights and expectations, especially when you’ve paid for high-quality repairs with OE (original equipment) parts.
Quality of Repairs: Generally, you have the right to expect that repairs restore your vehicle to its pre-accident condition. This includes proper functionality, fit, and finish. If the repairs haven’t met this standard, you should continue to advocate for additional fixes. The issues with the door latch, air leaks, and reduced speaker quality should definitely be addressed by the shop, as they are crucial for the vehicle’s operation and your safety. Documenting your experience and communicating clearly about your concerns will aid in your discussions with both the repair shop and your insurance company.
Legal Expectations: Legally, repair shops are generally required to provide work that meets a certain standard of quality and workmanship. If they’ve reused parts or performed repairs that you believe are substandard, you may have grounds to demand additional service or to escalate the issue. You could look into state regulations regarding auto repairs, as there may be consumer protection laws that apply in Indiana.
Paint and Cosmetic Issues: Regarding the paint blending, while it is technically true that insurance might not cover blending costs for plastic parts, the mismatch in color should be addressed as it affects the overall appearance of your vehicle. The shop may need to either repaint the mismatched panels or negotiate with the insurance company on additional coverage.
Swirling and Clear Coat Concerns: While swirl marks can sometimes be remedied with detailing, you should express your concerns about the quality of the clear coat, particularly if you’re worried about its longevity. If the standard is not met, it could be a legitimate issue for the shop to address.
Next Steps: Document everything – take photos of the issues, keep records of all communications, and if necessary, consider getting an independent assessment from another professional. Sometimes having a third-party opinion can provide leverage in discussions with the shop.
Know When to Push: Focus on the safety and functionality issues first, such as the door latching and sound system. Cosmetic issues, while important, may be more challenging to resolve to your satisfaction. Prioritize the items that directly impact your safety and the vehicle’s functionality.
Advocating for high-quality repairs can sometimes be a challenging process, but it’s important to hold the repair shop accountable for the work they performed, especially if you have chosen to pay for the best quality available. Don’t hesitate to consult with a legal professional if you feel your concerns aren’t being taken seriously. You deserve a vehicle that meets your expectations and is safe to drive.