Water Damage Update: Delays in Accessing-Wall Damage
We recently experienced water damage, likely originating from the bathroom shower drain or pipes, which has leaked into our kitchen. After notifying our insurance, a mitigation company was dispatched the same day. They’ve been using fans and dehumidifiers to dry out the area, but we are still waiting for written approval to begin the demolition of the kitchen cabinets and wall to access the affected areas.
I’m worried that any delay in addressing this could lead to further damage or mold growth. Thankfully, we don’t see any mold at the moment, but the ceiling drywall near the source of the leak is sagging. While our hardwood floors appear dry now and are no longer seeping water, I know the situation behind the walls is a different story.
It has been three days since we discovered the leak, and with the weekend here, no progress will be made until Monday. I’ve attempted to contact the adjuster but haven’t received a response. I’m quite frustrated with the pace of this process, especially given the potential risks associated with the water damage behind the walls.
I’d appreciate any advice or insights from those who have experienced similar situations. Should we be concerned, and are there any steps we can take to expedite the process? Thank you!
I’m sorry to hear about your situation; that sounds really frustrating. It’s definitely concerning when it comes to potential mold growth and further damage, especially when water has been sitting behind walls. Here are a few steps you can consider to help move things along:
Follow Up with the Adjuster: Try reaching out to the adjuster again, either via phone or email. If possible, ask to speak to a supervisor or someone in their office who might be able to expedite your case.
Document Everything: Make sure to document all communications with your insurance and the mitigation company, as well as any visible damage. Take photos of the impacted areas and keep a record of when the water damage started and any actions taken.
Express Urgency in Writing: Consider sending a formal email reiterating your concerns about mold and structural damage. Stress the timeline and potential for further damage if action isn’t taken soon.
Contact the Mitigation Company: If you haven’t already, reach out to the mitigation company to express your concerns about the delays. They may be able to put pressure on the adjuster or provide more insight into the process.
Consult a Property Damage Expert: If things don’t speed up, you might want to consider consulting with a property damage expert or a public adjuster. They can provide advice on your rights and help advocate for you.
Check Your State Regulations: Sometimes there are specific laws or guidelines regarding how quickly insurance companies must respond to claims. Knowing these could help strengthen your position.
Mold Remediation: If you’re worried about mold, consider getting a separate mold inspection, especially if the mitigation process continues to be delayed. This can help provide documentation and increase the urgency for your insurance to act.
It’s understandable to be anxious in this situation. Hopefully, with persistent communication and some documentation, you’ll be able to get the process moving more quickly. Good luck!