Geico Incorrectly Registered Mileage – Premium Increase
I’m currently with Geico, paying $160 per month, which has now jumped to $192. That’s a 20% increase—an additional $30 in total.
My new policy started in January, and I received a mail for an annual mileage check in December.
Attempt #1: I submitted the required proof via the email provided in the mail.
=> Result: My premium increased to the new amount mentioned above.
Attempt #2: I tried their live chat, and the agent claimed they didn’t receive my proof and provided a different email to send it to. However, my account history indicates they did receive it. I sent the proof to the new email and received confirmation.
=> Result: No change.
Attempt #3: I called customer support, and the agent said their system didn’t show any updates. He promised to make a manual update and asked me to reply to the email he had sent. I did.
=> Result: Still no change.
Attempt #4: I called again, explaining the issue, and the agent told me the system had changed, so they couldn’t do anything. They suggested I provide proof again after 90 days.
=> Result: Still no change.
I feel like:
- The staff at Geico seem uninformed. Despite multiple emails confirming receipt of my proof, they continue to claim that they haven’t received it.
- One agent assures me an update will be made manually, while another insists that it’s not possible.
- This seems like clear negligence on Geico’s part, leaving me to bear the burden of resubmitting proof after 90 days.
Questions:
I wonder how many others are facing the same issue. I have all the documentation, and I believe their calls are recorded for reference.
Is there a possibility for legal action? If so, what type of lawyer should I reach out to? Most of my Google searches only yield injury lawyers.
I can understand your frustration with the situation you’re facing with Geico. It seems like you’ve made multiple attempts to resolve the issue, yet you’re still not seeing any results. Here are some thoughts to consider:
Documentation: It’s crucial to keep all your communication documented, including emails, chat transcripts, and notes from phone calls. This will help support your case if you decide to escalate it further.
Consumer Protection: You can reach out to your state’s Department of Insurance. They can often assist with disputes between consumers and insurance companies. They may also be able to provide you with information on whether other consumers have experienced similar issues.
Legal Action: If you’re seriously considering legal action, it would be advisable to consult with an attorney who specializes in insurance disputes or consumer rights. These lawyers typically deal with cases involving unfair practices or wrongful denials of claims, which may apply to your situation. You can often find them in directories or legal services organizations.
Reviews and Complaints: Consider sharing your experiences on consumer review platforms or social media to raise awareness. Sometimes, companies respond to public complaints more promptly.
BBB or Other Agencies: You might also want to file a complaint with the Better Business Bureau (BBB) or Consumer Financial Protection Bureau (CFPB) regarding your concerns. Companies often take these complaints into consideration to maintain their reputation.
It’s unfortunate to have to go through such a cumbersome process, but you’re advocating for yourself and that’s important. Be persistent and hopefully, you’ll find a resolution soon.