Navigating Roofing Issues After an Insurance Claim: What Should You Do?
Dealing with roofing issues can be a frustrating experience, especially after you’ve invested time and money into a replacement. Recently, a homeowner shared their dilemma after a roof replacement that was covered by insurance. Here’s a summary of their situation and guidance on how to address similar issues.
A little over a year ago, this homeowner filed an insurance claim that resulted in a new roof installation due to wind damage. They opted for a local company known for its reputation and reliability. However, problems soon arose. Initially, a few shingles fell off, prompting a call to the installing contractor, who replaced them. Unfortunately, the situation worsened as an increasing number of shingles began to detach.
Seeking clarity, the homeowner consulted a different roofing company for a second opinion. This new contractor pointed out significant concerns: the installed shingles were inappropriate for the structure’s mansard design and were installed incorrectly. While they believed the shingles on the flat section were adequate, they advised replacing all the shingles on the steep sides to prevent further issues—a project estimated at around $20,000.
Faced with this predicament, the homeowner is uncertain about the best course of action. They rightly feel that the original contractor should be held accountable for their mistakes, but trust in their ability to remedy the issues is low. Several options are on the table:
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Accountability from the Installer: Engaging the original roofing company about the subpar installation may prompt them to take corrective action, especially if documented evidence supports the claims of improper practices.
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Consulting the Insurance Provider: Contacting the insurance company could be wise, as they may provide guidance or assistance with claims related to flawed work following an insurance-covered installation.
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Legal Advice: Seeking the advice of a lawyer specializing in construction or consumer protection could clarify the homeowner’s legal standing, particularly if the first contractor refuses responsibility for the defects.
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Additional Opinions: While a second opinion has already been obtained, it may be beneficial to consult a third roofing professional. Diverse assessments can strengthen the case against the original installer if it is decided to pursue further action.
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Filing a New Claim: Depending on the advice received, it may be appropriate to file a new claim regarding the defective work. This could potentially lead to additional coverage for repairs.
If you find yourself in a similar situation, remember that thorough documentation of all communications with contractors, photos of
