Experience with Boston Auto Works – Malden, MA
On February 4, 2025, I took my car to Boston Auto Works for a clutch replacement. I was quoted $1,300 for the job and was assured it would be completed within a day. However, as the work progressed, I was informed that additional parts—specifically the shaft seal, flywheel, and transmission mount—needed to be replaced. Although I agreed to these extra repairs in good faith, the total bill rose to $1,600.
When I picked up my car on February 5, 2025, I noticed the check engine light was on during my drive home. Concerned, I called Boston Auto Works and was advised to come back the next day for diagnostics.
On February 6, 2025, diagnostics revealed a clutch circuit sensor issue linked to their recent transmission work. Additionally, I noticed a strong odor of oil coming from the vehicle. I was charged a $125 diagnostic fee, even though the problem stemmed from their repair. The culprit was eventually identified as faulty wiring from the clutch replacement, yet they did not address the oil smell at that point.
One week later, on February 13, 2025, I took my car to another repair shop for a wheel rotation and asked them to investigate the oil smell. They found a transmission leak due to improper fitting from the clutch replacement done at Boston Auto Works. When I reached out to Boston Auto Works about this on February 14th, 2025, they insisted I leave my car for another day and pay another diagnostic fee. After inspecting the vehicle, they claimed the entire gearbox needed replacement but refused to acknowledge their initial mistakes or offer any solutions for the leak caused by their negligence. Additionally, they denied providing a written estimate for the services.
Beyond these issues with their workmanship, I found the owner of Boston Auto Works to be unprofessional and hostile. After I expressed my dissatisfaction and considered leaving an honest review about my experience, the owner contacted me personally, threatening legal action if I shared my review publicly. This conduct has caused me considerable emotional distress and is utterly unacceptable from someone in their position.
What steps should I take next?
I’m sorry to hear about your experience with Boston Auto Work. It’s important to take the right steps in situations like this. Here are some actions you might consider:
Document Everything: Keep a detailed account of all interactions with Boston Auto Work, including dates, times, and the nature of conversations. Save receipts, invoices, and any diagnostic results you receive from other repair shops.
Contact Boston Auto Work Again: Consider reaching out to them one more time to formally express your concerns in writing and request a resolution, such as a refund or free repairs for the additional issues caused by their work. Be clear and concise in your communication.
File a Complaint: If you do not receive a satisfactory response, you can file a complaint with the Better Business Bureau (BBB) or your state’s consumer protection agency. This can sometimes prompt businesses to take customer complaints more seriously.
Consider Legal Action: If the issues are significant and you’re facing financial loss, consulting with a lawyer who specializes in consumer protection or automotive repair disputes may be necessary. They can help you understand your rights and options.
Leave a Review: If you feel comfortable, sharing your experience online can alert other potential customers to the issues you’ve faced. Just be mindful of the language you use to ensure it remains factual and not defamatory.
Seek Emotional Support: Dealing with situations like this can be stressful. Talk to friends or family for support, or consider professional help if you’re feeling overwhelmed.
Stay Persistent: Keep following up on the matter if you choose to pursue it. Persistence can often lead to resolution.
Remember to stay calm and composed in all your interactions. I wish you the best of luck in resolving this issue.