I need advice on cancelling my insurance policy. Last year, I purchased a small business health plan through a broker. At the end of the year, they significantly increased their fees, so I informed the broker that I would be looking for a new plan for the upcoming year. I specifically asked if there was anything else I needed to do to officially terminate the plan, but I never received a response.
Now I’ve realized that premiums are still being deducted for a plan I believed was cancelled. The broker is now telling me that I need to cancel directly with the insurance company. Do I have any options in this situation?
Since my initial signup was handled by the broker rather than the insurance company, I assumed that the cancellation process would follow the same route. I’m located in North Carolina, if that makes a difference.
I’m sorry to hear about the trouble you’re experiencing with the cancellation of your health insurance policy. Here are some steps you can consider for recourse:
Document Everything: Gather all communication you had with the broker, including emails, messages, or notes from phone conversations. Document your request to cancel the plan and any responses (or lack thereof) from the broker.
Review Your Agreement: Check any agreements or contracts you signed when you first engaged the broker. There may be specific language detailing the cancellation process that could support your case.
Contact the Insurance Company: Reach out to the insurance company directly to explain the situation. They may help clarify your cancellation status or assist in resolving the issue, especially since the premiums are still being deducted.
File a Complaint: If the broker is unhelpful, consider filing a complaint with the North Carolina Department of Insurance. They regulate insurance brokers and may be able to assist you in resolving the issue.
Consider Legal Advice: If you continue to face problems, it may be beneficial to seek legal advice. A lawyer can help you understand your rights and options based on your specific situation.
Check for Other Resources: Look for consumer protection resources in your area that can assist with insurance disputes.
Ultimately, since you relied on the broker for guidance, it’s reasonable to hold them accountable for not providing you with the necessary information to cancel the policy properly. Good luck, and I hope you find a resolution soon!