The Comprehensive Loss Underwriting Exchange (CLUE) report is a database used by insurance companies to track property insurance claims, both those made by policyholders and generally associated with a specific address. If your report shows claims that you don’t recognize related to your condo, it’s possible they may be associated with the condo’s homeowners association (HOA) or the property in a broader sense rather than directly with your individual unit.
HOAs often manage the insurance for common areas and shared elements of a condo community, such as roofs, hallways, and facilities like pools or gyms. Claims related to these areas might be attributed to the address of your condo but not directly to you or your individual policy. If the claims were made by the HOA, they could nonetheless appear on your CLUE report because they pertain to the same property address.
To resolve this, consider taking the following steps:
Obtain details of the claims from your insurance company, such as the dates and types of loss.
Reach out to your HOA to inquire if they have filed any recent claims that could be reflected in your CLUE report.
Review your insurance documents and any correspondence received about the claims, ensuring there are no errors or misunderstandings.
If you find that these claims are indeed related to the HOA and not your individual unit, you may want to contact the reporting agency to discuss the possibility of correcting or annotating the information on the report to avoid potential issues with future insurance underwriting.
If necessary, consult with a legal or insurance professional to assist in clarifying and resolving any discrepancies.
