Alfa Reimbursement Issue
I recently moved from Alfa to a different insurance provider and was expecting a refund for my homeowners insurance. Instead of issuing the check to me as they should have, they inadvertently sent it to the wrong department at my mortgage company, following company policy. Has anyone else experienced similar problems with Alfa? If so, how did you resolve it?
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It sounds really frustrating to deal with that kind of situation! I haven’t personally had the same issue, but I’ve heard others mention similar problems with insurance companies misdirecting rebates. One thing you might try is contacting Alfa directly and explaining the situation. Ask if they can resend the payment directly to you instead of the mortgage company. It may also help to reach out to your mortgage company to see if they can assist in redirecting the funds. Keeping a record of all your communications could also be useful in case you need to escalate the issue. Good luck, and I hope you get it sorted out soon!