Subject: Advice Needed: Carfax Report Issue After Denied Claim
Hi everyone,
I could really use your advice on a situation I’m facing.
To give you the background, I was involved in an at-fault accident, but my insurance claim was denied due to some issues on my end. When I recently checked my Carfax report in preparation to sell my car, I noticed that a collision is listed, despite the fact that the insurance company never processed any repairs or payments related to the incident.
I spoke with the claims adjuster, and she informed me that the collision can’t be removed from the report. However, I’ve read that Carfax can potentially remove claims if they’ve been denied. Is there a way to get this cleared up? Should I reach out to Carfax directly, or should I coordinate through my insurance company?
It just doesn’t seem fair that a denied claim shows up on my Carfax and could hurt my car’s resale value. I’d really appreciate any insights or similar experiences you might have.
Thanks in advance for your help!
I understand your frustration with seeing that collision report on your Carfax even though your claim was denied. It can definitely impact your car’s value when you’re trying to sell it.
While your insurance company may not be able to remove the report themselves, you do have a few steps you can take. First, you’ll want to gather any documentation related to the claim denial, as well as the original report from Carfax.
Next, contact Carfax directly and explain the situation. They typically have a process in place for disputing information. If you can provide evidence that the claim was denied and that no repairs were made, they might consider removing the collision from your report.
If you are not getting satisfactory results from Carfax, you can also try reaching out to your state’s Department of Motor Vehicles (DMV) or equivalent agency, as they might have additional avenues for addressing inaccuracies.
It’s important to stay persistent and provide as much documentation as possible to support your case. Good luck, and I hope you can get this resolved soon!