Concern about Contractor Communication After Home Fire
I’m not quite sure if I’m asking the right question, but I wanted to share my experience after a recent fire at our home. We approached an insurance-preferred contractor, and they have developed a scope of work that they are now discussing with our adjuster. Unfortunately, we feel completely in the dark about the necessary repairs. Is this typical practice? Shouldn’t the contractor be communicating directly with us before talking to the insurance adjuster? I’m worried that, because they are working as the insurance company’s vendor, they might be overlooking important details in the repairs that we actually need.
It’s understandable to feel a bit overwhelmed and concerned about the situation you’re in. When dealing with insurance claims and preferred vendors, it’s important to remember that effective communication is key. Ideally, the contractor should keep you informed throughout the process and discuss the scope of work with you before finalizing it with the adjuster.
While it is not uncommon for insurance-contracted vendors to prioritize communication with the adjuster, it is definitely reasonable for you to request a discussion about the details of the repairs. This way, you can understand what is being proposed and ensure that all necessary repairs are included.
Try reaching out directly to the contractor to express your concerns and request a meeting or a phone call to go over the scope of work. If they’re unwilling to communicate with you, you might want to consider contacting your insurance adjuster and expressing your need for clarity. Your adjuster should be able to facilitate a conversation between you and the contractor to ensure your concerns are addressed. It’s important to advocate for yourself in this process to ensure that all necessary repairs are included and properly communicated.