AFCA
Has anyone recently navigated the AFCA/ombudsman process? I received a preliminary decision in my favor from my AFCA case manager, but the insurance company has rejected it. Now, it needs to be reviewed by a panel or the ombudsman. I’m curious about the current waiting times. I’ve already asked my case manager, but he doesn’t have that information.
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It sounds frustrating that your preliminary decision was declined by the insurance company, especially after receiving a favorable outcome from the AFCA case manager. Unfortunately, waiting times for a panel or ombudsman review can vary significantly depending on the complexity of the case and the volume of cases they are dealing with.
From my experience, it can take anywhere from a few weeks to several months. It’s a good idea to keep in regular contact with your case manager for updates, and they may be able to provide more specific information or timeframes as your case moves forward. While waiting is tough, staying persistent can help ensure your case is prioritized. Good luck, and I hope you receive a resolution soon!