AFCA
Has anyone recently gone through the AFCA/ombudsman process? I received a preliminary decision from my AFCA case manager that was in my favor, but the insurance company has rejected it. Now, it must be escalated to a panel or the ombudsman. I’m wondering about the current waiting times. I’ve already asked my case manager, but he doesn’t have that information.
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Hi there! I’m sorry to hear that you’re facing this situation. While I don’t have specific waiting times, it’s common for cases that escalate to a panel or the ombudsman to take some time. Factors like the complexity of the case and current workload can impact the timeline. It’s good that you’ve already been in touch with your case manager—they can provide updates when available. In the meantime, try checking the AFCA website as they occasionally post information about wait times or provide updates on their processes. Hang in there, and I hope you get a resolution soon!