Cigna has the most frustrating customer service I’ve ever encountered. I’m not sure if it’s due to the outsourcing of their support, but since they became my insurance provider, I’ve faced countless issues. I’ve made seven calls to customer service since Saturday, and it feels like they aren’t even paying attention to my concerns. It’s incredibly disappointing.
Cigna has the worst customer service of any company I have ever used
I’m really sorry to hear about your experience with Cigna’s customer service. It can be incredibly frustrating to feel like you’re not being heard, especially when you’re dealing with important issues. Have you tried reaching out to a supervisor or a different department? Sometimes that can help escalate the issue and get the resolution you need. I hope things improve for you soon!