I received four consecutive calls from Mobilitas Insurance regarding an accident that I wasn’t involved in—it’s not my insurance and I haven’t had any accidents. I let the calls go to voicemail since I don’t answer unknown numbers. They provided a claim number, but my car has been in the shop for the past week!
I attempted to return the call, but the number doesn’t seem to work. Initially, I thought it was a scam, but after researching the company, it appears to be connected to rideshare services like Lyft and Uber.
If someone alleges they had an accident involving you, is it normal to receive multiple calls like this? The information they have seems incorrect, but should I reach out to them anyway? This is my first experience with something like this. Any advice would be appreciated—thanks!
It sounds like a really frustrating situation! It’s definitely concerning to receive multiple calls about an accident you weren’t involved in, especially since your car is in the shop. It’s possible that the calls are related to a rideshare accident involving someone else, or there may have been a mix-up with your information.
If this is indeed related to a rideshare service, it’s not uncommon for insurance companies to reach out proactively in the case of reported accidents. However, since you haven’t been in an accident or filed a claim, it could be a mistake or even a scam.
Here are a few steps you could take:
Document Everything: Keep a record of the calls, including dates and times, and any information they provided, like the claim number.
Do Not Engage: Since you suspect it might be a scam, it’s wise to avoid giving out personal information over the phone, especially if you’re not sure who you’re speaking with.
Contact Mobilitas Directly: Look up their customer service number independently (not from the caller ID or voicemail) and reach out to them to clarify the situation. Explain that you’ve received calls about an accident you weren’t involved in.
Inform Your Insurance Company: Even if it’s not your insurance, it might be good to notify your provider about the situation, as they can provide guidance and help protect you if there are any implications.
Monitor Your Accounts: Keep an eye on any personal information to ensure there are no signs of identity theft.
Since it’s your first time dealing with something like this, don’t hesitate to seek advice from friends or forums, but also stay cautious and protect your information. Good luck, and I hope it gets sorted out quickly!