Amazon Delivery Van Struck My Car—Now They’re Avoiding Accountability
Seven weeks ago, I was hit by an Amazon delivery van. Since I only have the minimum liability coverage, I’m left to pursue Amazon for compensation. Initially, their ARC team directed me to an insurance company listed on the police report. Unfortunately, that company denied my claim and referred me to Greenwich Insurance, which also rejected it.
Now, Amazon has sent me back to Greenwich Insurance again, despite their prior denial. As the registered owner of the vehicle, and given that they operate as a self-insured entity, it raises questions as to why they keep redirecting me to third-party insurers.
In the meantime, I’ve been without a vehicle for seven weeks, relying on borrowed cars and incurring additional costs—all due to Amazon’s refusal to accept responsibility.
If they are indeed self-insured, shouldn’t they be handling my claim directly instead of sending me off to insurers that deny coverage?
I’m looking for any advice on how to move forward. Has anyone faced a similar situation? Please share your experiences in the comments!
I’m really sorry to hear about your situation; it sounds incredibly frustrating. From what you’ve described, it seems like Amazon is making this process much harder than it needs to be. If they are indeed self-insured, they typically would be responsible for covering damages caused by their vehicles.
Here are a few steps you could consider taking:
Document Everything: Keep detailed records of all your communications with Amazon and the insurance companies, including names, dates, and what was discussed.
Request a Claims Adjuster: You can ask Amazon for a claims adjuster to handle your case directly. Sometimes, escalation can lead to faster resolution.
Contact Your Local Insurance Department: Reach out to your state’s insurance department for guidance on how self-insured companies should operate and your rights in this situation.
Consult with an Attorney: Given your circumstances and the fact that you may be dealing with a large corporation, it might be worth consulting a personal injury attorney who has experience with auto accidents. They can provide tailored advice and might help you navigate the complexities of dealing with Amazon.
Social Media and Public Pressure: Sometimes, publicly sharing your experience on social media can prompt a quicker response from a company. If you decide to go this route, ensure you’re sharing facts only and not making accusations.
File a Complaint: If all else fails, consider filing a formal complaint with the Better Business Bureau or consumer protection agencies in your area.
You’re not alone in this; many people have experienced similar challenges when dealing with large companies. I hope you find a resolution soon!