AFCA Update
Has anyone recently gone through the AFCA/ombudsman process? I received a preliminary decision in my favor from the AFCA case manager, but the insurance company has rejected it. Now, it will need to be reviewed by a panel or the ombudsman. I’m curious about the waiting times for this next step. I’ve reached out to my case manager for information, but he wasn’t sure. Any insights would be appreciated!
Hi there,
I haven’t personally been through the AFCA/ombudsman process recently, but I know it can be quite a wait once the case goes to a panel or the ombudsman. Generally, the timelines can vary based on the complexity of the case and the current workload of the panel.
It’s good that you have a preliminary decision in your favor! While it’s frustrating that the insurance company declined, hopefully, the panel will be able to provide a timely resolution. If you’re looking for more specific information on wait times, you might consider checking the AFCA website for any updates or averages, or perhaps connecting with others who have gone through the same process recently for their insights. Best of luck, and I hope you get a favorable outcome soon!