My personal phone number is incorrectly listed on the Blue Cross Blue Shield (BCBS) website. Recently, I’ve started receiving calls from people inquiring whether I’m accepting new patients. Each time, I’ve explained that they have the wrong number. However, after the fourth call, I decided to find out which office they were trying to reach. They provided me with the office’s name and confirmed my number as the one listed.
I checked the BCBS site myself and found that my personal number is indeed associated with that office, despite having had the same number for 22 years.
I reached out to BCBS for assistance, but they informed me that they found a different number listed online and could not take further action. They suggested that I contact the office directly to request an update in their provider portal. Unfortunately, I’ve been unable to get anyone from that office to return my calls, leaving me stuck.
Since I rely on my phone for business, I can’t simply ignore calls. If anyone has suggestions or advice on how to resolve this issue, I would greatly appreciate it!
I’m sorry to hear about the frustrating situation you’re dealing with. Here are some suggestions that might help you resolve this issue:
Document Everything: Keep a detailed record of all the calls you’ve received, including dates, times, and the names of the offices that contacted you. This documentation could be useful if further action is needed.
Contact BCBS Again: Try reaching out to BCBS once more, but this time insist on escalating the issue. Ask to speak with a supervisor or a different representative who may have more authority to address the problem. You can also inquire about filing a formal complaint regarding the misinformation.
Contact the Doctor’s Office Directly: If you have not already, try to reach the office in question directly using the number on their official website instead of relying on the number in question. Explain the situation and ask them to update their records to use the correct phone number.
Social Media or Online Reviews: Many companies are responsive to queries made on their social media platforms. You could consider posting on BCBS’s social media pages (or the doctor’s office’s) to draw attention to your situation.
Consider a Temporary Phone Solution: If things don’t resolve quickly, you might want to get a temporary secondary number for your business phones (like a Google Voice number) that can forward calls while you sort out this issue.
Reach Out to Consumer Advocacy Groups: Sometimes, external advocacy groups can assist with resolving issues like these. They may have additional resources or advice on how to proceed.
Legal Advice: As a last resort, if the issue continues without resolution and it significantly impacts your business, consider seeking legal advice to understand your rights and options.
Hopefully, one of these approaches helps you resolve the issue quickly!