Total Loss / Owner Retained Title with Copart
I recently had my car declared a total loss, and my insurance company enlisted Copart to handle the paperwork for an owner retained title. Following Copart’s instructions, I filled out the power of attorney and submitted the necessary forms along with my title, trusting that they would manage everything from there.
However, I just received the salvage title and noticed a discrepancy: the odometer reading on the title reflects my car’s mileage from 2018 instead of the current mileage as of 2025. The correct mileage was provided on the salvage title application I signed and submitted.
After contacting the DMV, I learned that because the application sent by Copart did not include a dated odometer reading, they used a historical figure from the date of sale in 2018. The DMV informed me that rectifying this issue is straightforward; I simply need to reapply for another salvage title with the odometer information properly dated.
I reached out to Copart to report the mistake and request a corrected salvage title. Unfortunately, I spoke with three different representatives, and the responses ranged from dismissive (“don’t worry about it, it won’t impact your re-titling process”) to “we can only fix this if you agree to sign off on an odometer discrepancy.” I believe I shouldn’t have to accept an odometer discrepancy since the mileage from 2018 is accurate, just not the most recent.
Since the title fees were part of my insurance settlement, I feel it’s Copart’s responsibility to rectify their mistake. Am I being unreasonable in my expectations?
I’m worried that if this issue isn’t resolved, it could cause complications when I apply for a rebuilt title in my current state, given that the out-of-state salvage title shows outdated mileage.
I would appreciate any advice! Thank you!
It sounds like you’re dealing with a frustrating situation, and it’s completely reasonable to want to correct the odometer information on your salvage title. Here are a few steps and considerations that might help you navigate this situation:
Document Everything: Keep a record of all your communications with Copart, including dates, names of the representatives you spoke with, and the content of your conversations. Also, maintain copies of any correspondence you sent, including the POA and any forms.
Formal Request: If you haven’t done so already, consider sending a formal written request to Copart addressing the issue. Clearly explain the situation and provide any evidence you have, such as a copy of the salvage title application showing the correct mileage.
Insurance Company Involvement: Since Copart was contracted through your insurance, you might want to reach out to your insurance company as well. They may have more leverage in communicating with Copart and can help facilitate a correction.
Consult State Regulations: Research your state’s regulations regarding salvage titles and odometer discrepancies. Some states have specific procedures in place and requirements that can support your case for getting the title corrected without signing an odometer discrepancy.
Run it Up the Ladder at Copart: If the initial customer service representatives are not able to help, consider asking to speak with a supervisor or a manager. Sometimes higher-level staff may have the authority to correct mistakes that front-line employees cannot.
Seek Legal Advice: If you continue to encounter resistance and feel you are not getting fair treatment, consulting with a legal professional who specializes in automotive or consumer rights might be beneficial. They can provide you with a clearer understanding of your rights and options.
Stay Persistent: Continue to follow up regularly. Sometimes persistence can lead to resolution—be polite but firm in your request for a correction.
It’s completely understandable to want this corrected proactively to avoid any potential issues when you apply for a rebuilt title in the future. You’re not being unreasonable; you’re trying to ensure that the documentation for your vehicle accurately reflects its condition. Good luck, and I hope this gets resolved quickly!